PASSENGER PRIVACY POLICY

EFFECTIVE DATE: 1st October, 2025

WHO WE ARE

ParcTaxi is a ride-sharing platform operating in the United Kingdom. Our registered office is located at: 131 Manor Way, Cardiff, Wales CF14 1RF, United Kingdom. For data protection matters, you can contact us at info@parctaxi.co.uk. All references in this policy to “Parc Taxi”, “our”, “us”, or “we” refer to Parc Taxi Ltd.

This privacy policy sets out how we process your personal information as a passenger using our booking services.

It is important that you read this privacy notice so that you are aware of how and why we are using your personal information.

WHAT THIS POLICY CONTAINS

YOUR RIGHT TO OBJECT

You have various rights in respect of our use of your personal information as set out below. Two of the fundamental rights to be aware of are that:

You may ask us to stop using your personal information for direct-marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.

You may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person’s legitimate interest.

INFORMATION ABOUT OTHER INDIVIDUALS

If you give us information on behalf of a third party, and we are satisfied that you have demonstrated that you have sufficient authority to act on behalf of that third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can: give consent on his/her/their behalf to the processing of his/her/their Personal Information; make them aware of this data protection notice; and give consent to the transfer of his/her/their Personal Information abroad (if applicable).

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

We process the following categories of personal information about you:

• Personal information, including your name, current residential address, pickup address, destination address, email address and/or your phone number;
• Any payment-related information that you provide, including bank account details, credit card details, banking address and account name;
• Information that you provide to us regarding your health/mobility so that we can provide you with a suitable vehicle;
• We use your Location permission to provide real-time ride tracking and accurate pickup and drop-off updates and for improved driver-passenger matching. Location data may be collected even when the app is closed or running in the background, but only for ride-related purposes.
• Our app may access your device’s coarse location, which gives an approximate location rather than your exact position. This helps us improve service features, such as showing nearby points of interest or general location-based information. We do not use your coarse location for tracking or advertising purposes. Your location data is only used to enhance your experience and provide relevant services.
• Details of any enquiries made by you through our app, website or by phone. We will monitor and record communications with you (such as telephone conversations and emails) for the purposes of provision of services, quality assurance, complaint investigation, training, fraud prevention and compliance purposes. Any information that we receive through such monitoring and communication will be added to the information we already hold about you and will also be used for the purposes listed above.
• Driver Specific Information: Driver’s Taxi License Authority and Vehicle Information; Bank account information.

Please note that in compliance with data protection legislation, we will process your personal information without your knowledge or consent where this is required or permitted by law.

WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?

When you use our website, website booking, mobile app booking, telephone us, sign up to our newsletters or alerts, or create an account with us when using our services.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

Under data protection legislation we may only process your personal information if we have a legal basis (i.e. a legally permitted reason) for doing so. For the purposes of this Policy, our legal basis for processing your Information is set out below:

a) The processing is necessary for the performance of the contract between us, enabling us to provide services, manage billing, take payments, issue receipts, investigate complaints, ensure proper content presentation, monitor service usage, and allow participation in interactive features.

b) You have provided your consent to processing for marketing purposes and for sensitive information needed to arrange a suitable vehicle.

c) The processing is necessary for Parc Taxi’s legitimate interests, including marketing, service improvement, notification of service changes, and government pandemic support.

d) The processing is necessary to protect vital interests, e.g., in emergencies.

e) The processing is necessary to comply with a legal obligation, e.g., requests from law enforcement or HMRC.

DISCLOSURE OF YOUR INFORMATION

We will disclose your personal information to:

• Business partners and service providers, such as drivers, or third-party contractors and advisors;
• Third-party payment processors;
• Regulatory Authorities, HMRC, and other government departments;
• Lawyers, insurers, and advisers for claims or legal purposes;
• Aggregated/anonymous information to third parties for analytics and service improvement.

We respect your privacy and protect your personal contact information. ParcTaxi does not share riders’ phone numbers with drivers, nor drivers’ numbers with riders. Calls are facilitated through a third-party telephony service with number masking.

TELLING YOU ABOUT OUR SERVICES

We may contact passengers by telephone, text, app notifications, or email regarding service updates, public health guidance, and feedback requests. Marketing communications are sent based on consent, previous transactions, or corporate email addresses, and passengers can opt out anytime.

COOKIES AND RELATED SOFTWARE

Please see our separate Cookies Policy for further information about how we use cookies.

HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?

We have measures in place to protect your information according to UK GDPR and DPA 2018, limiting access to employees, agents, and third parties on a need-to-know basis, and procedures for suspected data security breaches.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We retain personal information only as long as necessary, up to a maximum of 7 years for compliance purposes, or until consent is withdrawn. We do not sell your data to third parties.

CHANGES TO YOUR PERSONAL INFORMATION

Please keep us informed if your personal information changes during your relationship with us.

WHAT ARE OUR OBLIGATIONS?

As a Data Controller, Parc Taxi is responsible for protecting personal information, ensuring it is used lawfully, fairly, and transparently, collected only for valid purposes, accurate, up-to-date, limited, and securely kept.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

You have rights including access, correction, erasure, restriction, objection to processing, and stopping direct marketing. Requests can be made via email at info@parctaxi.com or call 07305 996 108.

UPDATES TO THIS POLICY

We may update this Privacy Policy, and any changes will be shown with the new effective date.

CONTACT

If you have difficulty reading or understanding this Policy, or would like it in another format, contact us at info@parctaxi.com or 07305 996 108.